Our Patient Access and Patient Accounts Departments are available during working hours to help patients with financial aid, insurance queries, and with questions regarding your bill. We are aware that information regarding hospital charges and insurance can be complicated and we encourage you to contact us in case we can help you with any questions or concerns.
8:00 am to 4:30 pm
Monday through Friday
For questions about your bill, please call (603) 443-9540.
For financial assistance questions, please call (603) 443-9579
- Quote the cost of a procedure (click here to download the “Find My Cost” worksheet)
- Explanation of your bill
- Information regarding financial aid
- Assistance with insurance matters
- Information regarding children's health programs
Pay Your Bill Online
APD patients are invited to pay their bill online at www.apdbill.com.
Are you having difficulty understanding your bill, either as a hospital patient or clinic patient?
- Here is an example of a hospital (in-patient) bill.
- Here is an example of a clinic (out-patient) bill.
If you need further assistance understanding your bill, please call (603) 443-9540.
Bills from APD Emergency Department and Dickey Medical Surgical Wing
Effective September 11, 2016, there will be an important billing change for patients who receive services in Alice Peck Day Memorial Hospital’s Emergency Department and in the Donald Faulkner Dickey Medical-Surgical Wing in the hospital.
Patients will now receive two bills if they receive services from those units at the hospital. In addition to receiving a bill from Alice Peck Day Memorial Hospital (APD) for facility fees associated with those units, patients will receive a separate bill for the professional services they receive.
Patients in the Donald Faulkner Dickey Medical-Surgical Wing will receive a bill for hospitalist professional services from Mascoma Street Inpatient Services, LLC. If you have questions regarding professional charges from the Dickey Medical-Surgical Wing, please call (800) 522-3998 and use the code MRI. Calls can be made between Monday through Friday, 9:30 AM - 4:00 PM. APD will not be able to address specific questions about the charges on a patient’s bill for these services
Patients in the Emergency Department will receive a bill for professional services from Upper Valley Emergency Physicians, LLC. If you have questions regarding professional charges from the Emergency Department, please call 1-800-355-2470 and use the code WRJ. Calls can be made between Monday through Friday, 9:30 AM - 4:00 PM. APD will not be able to address specific questions about the charges on a patient’s bill for these services.