Financial Services

Our Patient Access and Patient Accounts Departments are available to help patients with financial aid, insurance queries, and with questions regarding your bill. We are aware that information regarding hospital charges and insurance can be complicated and we encourage you to contact us to help you with questions or concerns.

Hours

8:00 am to 4:30 pm
Monday through Friday

For financial assistance, please call (603) 443-9579.
For questions on your APD bill, please call (603) 443-9540. 
For questions on Emergency Department professional charges and bills, please call (800) 355-2470 and use code “WRJ​​​.”​​​

Services

  • Quote the cost of procedures
  • Explanation of your bill
  • Information regarding financial aid
  • Assistance with insurance matters
  • Information regarding children's health programs

Pay Your Bill Online

APD patients are invited to pay their bill online at www.apdbill.com.

Sample Bills

Are you having difficulty understanding your bill, either as a hospital patient or clinic patient?

If you need further assistance understanding your bill, please call (603) 443-9540.

Bills from APD Emergency Department and Donald Faulkner Dickey Medical-Surgical Wing

Patients receive two bills if they receive services from the Emergency Department and the Donald Faulkner Dickey Medical-Surgical Wing in the hospital. In addition to receiving a bill from Alice Peck Day Memorial Hospital (APD) for facility fees associated with those units, patients will receive a separate bill for the professional services they receive.

Patients in the Donald Faulkner Dickey Medical-Surgical Wing will receive a bill for hospitalist professional services from Mascoma Street Inpatient Services, LLC. If you have questions regarding professional charges from the Donald Faulkner Dickey Medical-Surgical Wing, please call (800) 522-3998 and use the code MRI. Calls can be made between Monday through Friday, 9:30 AM - 4:00 PM.

Patients in the Emergency Department will receive a bill for professional services from Upper Valley Emergency Physicians, LLC. If you have questions regarding professional charges from the Emergency Department, please call (800) 355-2470 and use the code WRJ. Calls can be made between Monday through Friday, 9:30 AM - 4:00 PM.  APD will not be able to address specific questions about the charges on a patient’s bill for these services.

Price Transparency List of Charges  

The information provided is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster, which Alice Peck Day Memorial Hospital posts on an annual basis.  Standard charges shown in the chargemaster do not necessarily reflect what a patient ultimately pays for services and therefore may not be a meaningful tool to estimate a patient’s out of pocket responsibility or to compare hospital costs. Actual charges may differ for a variety of reasons and Alice Peck Day Memorial Hospital does not hereby offer, promise, contract, guarantee or assume any legally binding obligation to provide a selected service(s) or item(s) for the listed charge(s).

Because the chargemaster rates are updated periodically, patients should contact our patient financial services staff at (603) 443-9579 for information about the cost of care. Please view these FAQs about price transparency.