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Quality, Safety & Sustainability

We are putting patient safety at the forefront of our practices and strategic initiatives,,” — Beverley Rankin, Vice President of Patient Care Services and Chief Nursing Officer.

Alice Peck Day Memorial Hospital is committed to maintaining the very highest standards of quality and safety at all levels and in all areas. To this end, we participate in a number of statewide and national quality and safety initiatives to continuously improve the care we give.

Our Results at State and National Level

The Foundation of Healthy Communities and the Northeast Health Care Quality Foundation put together reports on NH hospitals. Results for APD can be seen at the New Hampshire Quality Care website.

APD is also very proud to be one of the very few organizations to have been awarded the SHARP designation in New Hampshire. The SHARP program, developed and administered by OSHA, is designed to award workplaces with exceptional workplace safety programs.

Maintaining Our Standards

Each year APD standards committees take on projects that are specifically focused on ensuring we keep current with the latest safety and quality recommendations. The following lists examples of ongoing work in this area.

  • We recently changed our emergency code system to align with a new statewide emergency system to eliminate confusion when staff work in multiple hospitals.
  • We also participated in a statewide initiative to standardize alert wristbands, used in hospitals to quickly communicate a certain health care status or to “alert” a staff member of a patient’s existing medical condition.
  • APD has standardized communication across the institution by using the SBAR technique. SBAR is an acronym (Situation, Background, Assessment, Recommendation, pronounced “S-Bar”) that allows for the identification of key patient issues in a precise and consistent manner that streamlines handoffs.
  • Our operating room has pledged to support the National Time Out program, organized by the Association of periOperative Registered Nurses (AORN). This program aims to ensure that “never events”—things that should never happen in an operating room (such as performing surgery on a wrong patient or incorrect limb)—don’t happen here at APD. Our staff has been trained in the use of a checklist provided by the World Health Organization (WHO) as part of this program.
  • Each department in the hospital uses a standardized way of thinking about quality improvement called clinical microsystems to develop projects and improve the quality of care delivered at APD. Our departments form interdisciplinary teams who continually work to improve our care.