Appointments, Prescriptions & Referrals
If you or a family member is ill, please call as early in the day as possible so that we can assess your needs. We will accommodate you with a same day appointment if at all possible.
Checking in for Appointments
Please arrive at least 15 minutes prior to your scheduled appointment time to complete necessary paperwork. If your insurance has a co-pay, it will be collected at this time.
Cancellation and Late Policy
Please contact the office as soon as possible to cancel a scheduled appointment so that we can offer this appointment to another patient. If you arrive more than 15 minutes after your scheduled appointment time, you may be asked to reschedule your appointment. We will make every effort to have you seen on the same day but this may not be possible.
In order to provide quality care, prescription refills are best addressed at the time of your visit. This allows you to update the provider and to plan any necessary change in your medication or to schedule testing that may need to be done. We do understand that sometimes this is not possible.
Please call your pharmacy directly for routine prescription refills. Routine refill requests are handled Monday through Friday. Please allow 48 hours or two business days for processing. Our office will only call you back regarding your prescription renewal if you have completely run out of your medication or you need to see your provider prior to the prescription being renewed.
Most health plans require your primary care provider to refer you to specialists or facilities for certain services within your network. To avoid having your insurance company deny benefits, call our office before obtaining medical care elsewhere unless you believe you have a life threatening emergency. When you need a referral, allow 7-10 business days for us to process the necessary paperwork. As always, you should check with your insurance company to determine what your benefits are as referrals do not guarantee payment.
After-Hours and Emergency Care
When our office is closed, a designated provider is on-call to answer your questions and guide you to appropriate care. If your problem is not life-threatening, call our office at (603) 448-3122.