The Friends of APD presented a talk on Quality Improvement in Health Care


The Friends of APD hosted a talk last week on the complex relationship between health care and harm.

The presentation featured Maryann Caron, Associate Vice President of Population Management, Quality Improvement, and Project Management at APD, who asked “Can Health Care Be Harmless?” Over 50 community members attended the event, and heard Caron explore the scientific process and methodology that provides tools and strategies for examining errors and identifying ways to improve health care.

Participants learned about the sometimes-challenging journey involved in identifying the true cause of a harmful incident; how processes that can lead to harm can be improved; and some real-world examples how ways that APD is reducing the chance that errors can harm patients.

“The purpose of my work is to make health care better. Identifying flaws in a process is the easier part; the difficult part is making the solution stick,” Caron said. She gave many examples of their work, including how quality improvement has raised the compliance rate of hand hygiene on the PACU at APD to greater-than national standards.

Caron began her career at APD as the Director of Quality in December 2011, where she was originally the sole member of a department responsible for patient safety and quality improvement.  Under her leadership, the department has grown to include two quality improvement specialists, a data analyst, and an infection preventionist. Caron received her Master’s Degree in Public Health from The Dartmouth Institute, and her undergraduate degree in biology from Swarthmore College. Caron is a Certified Professional in Health Care Quality as well as a Lean/Six Sigma Green Belt.

The Friends of APD is a group of caring, committed individuals who are actively engaged in the health and well-being of APD and the community it serves. Formerly known as the APD Auxiliary, the Friends of APD has loyally supported APD for generations. Its purpose is to support APD’s mission of providing patient-focused, community-based health care.