Health Record FAQs

Why has APD implemented a new electronic health record?
APD invested in the electronic health record called eD-H to better serve our patients. eD-H functions as one unified health record across all APD service lines and at various members of the Dartmouth-Hitchcock Health (D-HH) system. This will ensure that communication flows seamlessly between APD services and D-HH member locations, including DHMC and Cheshire Medical Center.

Is there a new patient portal?
Yes, there is a new patient portal called myD-H. It is available online at There is also a mobile app for Apple and Android. The app includes variations of myD-H features but does not replace the web version.

Do I have to create a portal account to receive care?
No, you do not need to create a new portal to become a patient at APD or to continue your care here. The portal is offered as a digital tool to help you manage your health care. It is not necessary to create an account to receive care.

When does the new record become available?
APD goes live with eD-H at 7:00 pm on May 11, 2019.

What happens to my old portal?
In advance of myD-H, we are winding down the current APD patient portal, MyHealthRecord. It no longer supports messaging. After May 10, 2019, no new health information will be added. Please direct any questions or concerns about the MyHealthRecord portal, call (603) 448-7433.

Can I still access my previous portal, even after the move to eD-H?
Yes, you will be able to access your information on MyHealthRecord; however, no new information will flow into this record after May 10, 2019.

Will my historical health information be available on the new health record?
Your health information prior to this transition will not be available via your new myD-H portal.  Please contact Health Information Management at (603) 448-7433 for health record requests.

How do I sign up for a new portal?
You may visit and follow the instructions to set up an account.

You will also receive an activation code in your after visit summary at your next appointment.  

You may also call Desiree, patient portal specialist at APD at (603) 448-7434.

Who will have access to my health record?
Please review the Privacy Practice which describes how medical information about you may be used and disclosed and how you can get access to this information.  

Who can I contact for technical help with myD-H?
For technical assistance with myD-H, please contact Desiree, patient portal specialist at APD at (603) 448-7434 or visit these extensive technical FAQs.

Where can I learn more about the new health record?
Please visit this page for details about eD-H and visit these extensive technical FAQs. You may also call Health Information Management at (603) 448-7433.