We are committed to delivering high quality, personalized care in a safe environment. We appreciate all feedback and hope you will share information about your experience with us.
We strive to address all communication and quality-of-care concerns. To promote communication, we encourage patients and family members to speak with a member of the patient’s care team if there are questions about their care. If there is a concern or complaint that is not being resolved to your satisfaction, or if you prefer to discuss your concern with someone not directly involved in the situation, please reach out to our Patient Relations team.
Our patient relations team will work with you and your care team to address your concerns.
We strive to respond to complaints immediately. In the rare instances when we we can’t respond immediately, we will share our plan to investigate your concerns and respond to you within 30 days.
If there an issue remains unresolved after giving our patient relations team time to look into your concern, you may contact the New Hampshire Department of Health and Human Services:
New Hampshire Department of Health and Human Services
Office of the Ombudsman
129 Pleasant Street
Concord, NH 03301
Phone (800) 852-3345 ext. 6941
NHDHHS Office of the Ombudsman