Information on Arrival

When you come for your appointment, the Patient Access Department staff may request identification and will obtain general written consent for treatment/services from you. In addition, our Customer Service Representatives (CSRs) collect financial information from you so that we may accurately bill you or your insurance for services rendered. We’ll also advise you of your rights and responsibilities as a patient under state law, offer you a copy of our Notice of Privacy Practices as required by federal law, and inform you of your rights and obligations as a Medicare or Tricare beneficiary (where applicable).

What to Prepare in Advance

Whenever you visit your physician or APD for services, please:

  • Bring your insurance card(s) with you
  • Notify the CSR if you have a new address or telephone number
  • Be prepared to pay your co-payment

Financial Help and Information

If you’re not sure how you’re going to pay your bill, we will provide you with information and contacts for a number of programs that may help you. Please visit our Financial Assistance page. Our staff will help you with the application process when we can. Please contact us at (603) 448-3121 if you have more questions.