Please view our updated Visitor Policy during COVID-19.
Information on arrival
When you come for your appointment, the Patient Access Department staff may request identification and will obtain general written consent for treatment/services from you. In addition, we'll collect financial information from you so that we may accurately bill you or your insurance for services rendered. We’ll also advise you of your rights and responsibilities as a patient under state law, offer you a copy of our Notice of Privacy Practices as required by federal law, and inform you of your rights and obligations as a Medicare or Tricare beneficiary (where applicable).
What to prepare in advance
Whenever you visit your physician or APD for services, please:
- Bring your insurance card(s) with you
- Notify us if have a new address or telephone number
- Be prepared to pay your co-payment
Financial help and information
If you’re not sure how you’re going to pay your bill, we will provide you with information and contacts for a number of programs that may help you. Please visit our Financial Services page. Our staff will help you with the application process when we can. For financial assistance and questions, please call (844) 808-0730.
To accommodate patients and families traveling to APD from far away or wishing to stay close to the hospital overnight, APD offers the Rest Easy Program. Learn more in this Rest Easy brochure (PDF).
Better Together patient newsletter
We invite you to explore our inpatient newsletter, Better Together, full of useful resources to assist you during your stay.