Three Dartmouth Health member hospitals were named 2025 Human Experience Award winners by Press Ganey, the global leader in healthcare experience solutions and services. These prestigious awards recognize organizations setting the bar in safety, quality, nursing excellence, employee engagement, and patient experience—the cornerstones of exceptional care.
The awardees are:
• Alice Peck Day Memorial Hospital (APD) received the Guardian of Excellence award in the emergency department category
• New London Hospital (NLH) received the Pinnacle of Excellence and Guardian of Excellence awards for its Express Care Plus clinic
• Valley Regional Hospital received the Guardian of Excellence award in the ambulatory care category
The Pinnacle of Excellence award honors the best in healthcare, recognizing up to four organizations in each category that have attained top performance over several years. The Guardian of Excellence award recognizes organizations in the top 5% of their peer group over a one-year period.
“We are honored by this recognition of the care provided by APD’s nursing and technical staff,” said Michael T. Lynch, MD, MBA, president and CEO of APD. “Our emergency department team is truly dedicated to our mission is to improve the health and well-being of our community. We know we’re fulfilling that mission when our APD’s patients recognize the high-quality, personalized care they receive here, even during the difficult experience of an emergency department visit.”
“We are grateful for the recognition of Express Care Plus with two patient satisfaction awards,” said Lauren Geddes Wirth, MD, CEO and president of NLH. “These awards are a testament to the compassionate, high-quality care our staff provides to the patients we serve. We are honored to be entrusted with the care of our communities and remain dedicated to continually improving the patient experience.”
“We are honored to receive this recognition, which is a reflection of our culture, spirit and dedication to service,” said Matthew R. Foster, MD, MMM, CEO and president of VRH. “When people feel supported and connected to their work, they are empowered to provide the highest quality care for our patients.”
“Press Ganey is proud to honor the health systems and health plans that are setting new standards for healthcare,” said Patrick T. Ryan, CEO and chair of Press Ganey. “High-performing organizations understand the power of an integrated strategy that connects safety, clinical quality, employee engagement, and patient experience. Aligning these areas leads to better outcomes, stronger trust, and an elevated human experience across every touchpoint.”
To see a complete list of winning healthcare organizations, visit go.d-h.org/d887z4.
About Alice Peck Day Memorial Hospital (APD)
Known for highly personalized and high-quality care, APD is the community hospital of the Upper Valley of Vermont and New Hampshire. Founded in 1932 and a member of Dartmouth Health since 2016, APD’s areas of clinical excellence include surgical services, primary care, geriatric care, orthopaedics, and emergency services. The APD campus is also home to a senior living community with assisted and independent living facilities. Follow us on Facebook, Instagram, LinkedIn, Twitter, and YouTube.