At Alice Peck Day Memorial Hospital, we understand how critical it is that we design the work we do each day in a way that meets our patients and overall community's needs. One way that we do this work is by partnering with our Patient and Family Advisory Council (PFAC).
PFAC is a group of highly engaged patients (and their family members) of Alice Peck Day Memorial Hospital, who volunteer to share feedback productively on planned work, upcoming projects and every aspect of care that will eventually touch a patient.
Our Patient and Family Advisory Council offers a unique opportunity for us to cultivate a culture of patient and family-centered care throughout our practices. The patient and their family are at the center of the healthcare delivery system at Alice Peck Day Memorial Hospital. Therefore, the involvement of Patient and Family Advisors (PFAs) enhances communication and improves patient satisfaction in a collaborative effort.
The goals of the Patient and Family Advisory Council are to:
- Establish a diverse membership.
- Expand the voices of patients and families.
- Identify opportunities for improving the patient and family experience.
- Promote and support culturally sensitive patient and family-centered care.
- Share stories as a patient or family member within the Alice Peck Day Memorial Hospital system with providers and other patients.
- Partner with leadership on quality improvement work across the hospital setting.
PFAs partner with the hospital and outpatient clinics to create a patient- and family-centered care environment and experience. Advisors provide the perspective of patients and families across a wide range of Alice Peck Day Memorial Hospital initiatives and give direct input on the decisions, policies, and practices that affect the services our patients receive.
- You can expect to have processes/terminology explained as needed and de-briefing after each meeting, if requested.
- You will be listened to and respected for your insight and suggestions.
- You can expect a safe environment to discuss concerns.
- You may be invited to attend educational sessions.
You must:
- Be a patient (or family member of a patient) at Alice Peck Day Memorial Hospital who has received care within the last 1-2 years.
- Be able to provide insight and constructive feedback that will help our system improve the quality of care and customer service we provide.
- Be team-oriented, having a positive approach and ability to share, and see different points of view.
- Have the ability to share both positive and negative experiences in a constructive way.
- Have good listening skills.
- Have a willingness to communicate and work with patients, families, council members, and hospital employees whose backgrounds, experiences, and styles may be different from yours.
- Respect, promote, and maintain strict confidentiality at all times.
- Be willing to commit the time and energy to fulfill the responsibilities of membership (that is, attends regular meetings, actively participate, and provide constructive feedback in a collaborative manner).
- Support and promote the principles of patient and family-centered care.
Become a Patient and Family Advisor
If you are interested in becoming a Patient and Family Advisor at Alice Peck Day Memorial Hospital, please complete and submit this form.
Or you may contact our office of Care Experience and Advocacy by calling 603-308-0536 or by emailing APD.Patient.Relations@apdmh.org.